The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We offer a range of pre-made sizes for certain designs of ao dai dresses. Please note that our pre-made sizes may vary slightly from standard US sizes, so we encourage you to refer to our size chart and measure yourself carefully before making a purchase. If you are between sizes, we recommend ordering the larger size.
If you prefer a custom fit, we offer custom sizing for many of our designs. We will reach out within 24 hours of receiving your order with instruction to obtain measurements. Please provide accurate measurements according to our measurement guide. Please note that custom-sized dresses are made to order and cannot be returned or exchanged.
We offer custom-made option for certain styles (it would say so in the item description). Please allow 3-8 weeks for your order to be made and shipped.
We don't offer alteration services, but we always try our best to make the dress has perfect fit for you. It is your responsibility to provide us with your correct measurements. It is strongly recommended that you have your measurements taken by a professional tailor or seamstress before buying any dress.
We do not accept refunds or exchanges on custom work because each item is made with your measurements and specifications.
Slight alterations may be needed since the item will be produced without your presence. Buyer would be responsible for all post-production alteration costs.
Please note that the actual color of the dress you receive may be slightly different from what you see in the listing photos. This can be due to various factors such as lighting, camera settings, and differences in screen displays. While we do our best to ensure that our photos accurately represent the color of our products, we cannot guarantee that the color you see on your screen will exactly match the color of the actual dress.
If you receive a dress and find that the color is not what you expected, we understand that this can be disappointing. However, please note that we cannot accept returns or exchanges based on slight color variations from the listing photos.
To keep your dress looking its best, we recommend the following care instructions:
Spot cleaning: Use a mild detergent and a soft cloth or sponge to gently clean any spots or stains on the dress. Avoid using harsh chemicals or abrasive materials, which can damage the fabric.
Steam ironing: To remove any wrinkles or creases in the fabric, we recommend using a steam iron on a low heat setting. Be sure to avoid ironing any embroidered or beaded areas of the dress.
Color bleeding: Please note that vibrant color dresses may bleed slightly during the first few washes. To minimize color bleeding, we recommend washing the dress separately in cold water and using a color-catching sheet.
Please note that if you are placing an order for international shipping, you may be subject to additional custom fees and import taxes imposed by your country's customs office. These fees are not included in the price of your order or the shipping cost, and we are not responsible for paying them.
Custom fees and import taxes vary depending on the country, and we cannot predict or control them. We recommend that you contact your country's customs office for more information about the fees and taxes you may be required to pay.
Please note that if you refuse to pay the custom fees and import taxes and your order is returned to us, we will not be able to issue a refund for the cost of the order or the shipping fees.
Please note that we do not currently offer gift-wrapping or the inclusion of personalized notes with our ao dai dresses. Our focus is on providing high-quality and beautiful dresses to our customers, and we want to ensure that we are able to deliver them in a timely and efficient manner.
If you are purchasing an ao dai dress as a gift, we encourage you to provide your own gift-wrapping or personal note. We apologize for any inconvenience this may cause and appreciate your understanding.
We take pride in our craftsmanship and attention to detail when creating custom-made pieces for our valued customers. Our custom work involves intricate hand-made beading and hand-sewn details, which add a unique and personalized touch to each creation. We strive to replicate the original design as closely as possible; however, please note that slight variations may occur due to the nature of the hand-crafted process. Variations may include slight differences in bead placement, color shading, thread tension, or other hand-sewn details. Our seamstress aim to maintain the overall aesthetic and integrity of the design while embracing the unique qualities that hand-crafting brings.