PROCESSING TIME FOR LUNAR NEW YEAR 2022:
✨Custom Ao Dai: order by January 10th to get it by January 31st
Made-to-order ONLY. The neckline and sleeve length can be customized for the following options:
- Neckline: traditional high collar, round, or boat.
- Sleeve length: long sleeve or 3/4 sleeve.
Please include the code (on the photo) of style/color you choose and provide the following measurements when you place the order:
-dress length with shoes
-pants length with shoes
-indicate if you want to keep the neckline and sleeve length as the photo or if you want a different neckline and/or sleeve length.
Processing time for custom-made order is approximately 2-6 weeks. Orders placed by the 15th of the month will be ready to ship by the end of that same month. In case your orders are placed after the 15th, it will be ready to ship by the end of the following month. We will send you a message to confirm the processing time of your order. If your needs fall outside of that time frame, a rush order is possible for an extra fee.
PRODUCT CARE INSTRUCTION:
-Hand-washable and machine-washable when put inside laundry bag. Only wash with similar color clothes to prevent color bleeding to lighter color clothes.
-Keep with similar colored clothes to prevent staining of lighter-colored clothes
-Please assume there's a possibility of color bleeding in vibrant color products
Please send us a message if you have any questions!
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The most important measurements are bust and waist. Please make sure they are accurate when you place your order. Though we offer exchanges (within 3 days of delivery), you will be responsible for all shipping cost which can adds up. And sizes are subject to availability. So we strongly recommend providing the most accurate measurements from the beginning to save your time and money.
- We offer custom-made option for certain styles (it would say so in the description box). Please allow 3-8 weeks for your order to be made and shipped.
- We don't offer alteration services, but we always try our best to make the dress has perfect fit for you. It is your responsibility to provide us with your correct measurements. It is strongly recommended that you have your measurements taken by a professional tailor or seamstress before buying any dress.
- We do not accept refunds or exchanges on custom work because each item is made with your measurements and specifications.
- Slight alterations may be needed since the item will be produced without your presence. You are responsible for all post-production alteration costs.
Retailers, we would love to work with you! Wholesale is available for any styles listed on our shop. Please send us an inquiry message with the following information:
- A photo of the style
- Quantity you need
- Approximate time you need it by
Please allow 1-3 months for wholesale orders to be ready.